Privacy Policy agenhoki – Your Data Protection is Our Priority

01Information Collected by agenhoki

Agenhoki collects several types of information from members to ensure services run smoothly, securely, and meet legal compliance requirements. This information is divided into two main categories:

Information You Provide Directly

When you register an agenhoki account or use our services, you provide the following information directly:

• Full name as shown on official identity documents.
• Date of birth for age verification purposes — members must be at least 18 years old.
• Email address that is active for communication and account verification purposes.
• Mobile phone number for two-factor authentication and transaction notifications.
• Residential address including postcode and state for KYC compliance requirements.
• Financial information such as bank account number, account holder name, and eWallet details for processing deposits and withdrawals.
• KYC Documents including a copy of the identity card or passport submitted during the identity verification process.

Automatically Collected Information

In addition to information you provide directly, agenhoki also collects certain data automatically when you use our platform:

• IP Address and network information for security and fraud detection purposes.
• Device type and web browser used to access the agenhoki platform.
• Game session data including games played, session duration, and wagering history.
• Transaction history in full, including deposits, withdrawals, and bonus activity.
• General geolocation data based on IP address to ensure regional regulatory compliance.
• Cookie information and tracking data to improve the platform user experience.

02Purposes for Using Your Personal Data

Every piece of information collected by agenhoki is used for clear and legitimate purposes. Below is a full table of data usage purposes along with their supporting legal bases:

Agenhoki will not use your data for any purpose beyond those listed above without first obtaining your explicit consent. If you no longer wish to receive marketing communications from agenhoki, you may withdraw that consent at any time via the notification settings in your account.

03agenhoki Data Protection Measures

Agenhoki takes a multi-layered approach to protecting member personal data. We continuously invest in security infrastructure to ensure your information is safe at every stage of processing.

Technical Security

• 256-bit SSL/TLS encryption for all communications between member devices and agenhoki servers.
• Database encrypted with AES-256 algorithm for stored sensitive data.
• An intrusion detection system (IDS) that monitors network traffic 24 hours a day, 7 days a week.
• Web Application Firewall (WAF) that protects the platform against common cyber threats including SQL injection and cross-site scripting.
• Regular data backups to secure, off-site data centres.

Organisational Security

• Access to member personal data is restricted to agenhoki staff with a legitimate business need only.
• All staff who handle member personal data have undergone comprehensive data protection training.
• Internal security audits are conducted periodically by the agenhoki information security team.
• External security audits are carried out annually by an independent and qualified third party.

Incident Response

In the event of any data breach involving your personal information, agenhoki is committed to notifying affected members within 72 hours of detecting the breach, in line with international data protection best practices. Our incident response team is ready to act swiftly to minimise any impact on agenhoki members.

04Data Sharing with Third Parties

Agenhoki understands that member privacy is an extremely sensitive matter. We do not sell, rent, or transfer your personal data to any third party for marketing or commercial gain. However, there are limited situations in which agenhoki may need to share data with certain parties:

Trusted Service Providers

Agenhoki works with a number of trusted third-party service providers to support platform operations. These providers only receive data necessary for their specific tasks and are bound by strict confidentiality agreements:

• Payment processors: To process deposits and withdrawals via FPX, DuitNow, Touch 'n Go, GrabPay, and Boost.
• KYC service provider: To verify the authenticity of identity documents submitted by members.
• Cloud service provider: To store and process data in a secure, standards-compliant environment.
• Analytics provider: To help agenhoki understand platform usage patterns for service improvement purposes.

Mandatory Legal Disclosure

Agenhoki may be required to disclose member personal information to authorities in the following circumstances:

• A valid court order or writ of summons issued by a Malaysian court.
• Official requests from law enforcement agencies in the course of a criminal investigation.
• Regulatory compliance requirements from licensed gambling oversight bodies.
• Prevention of financial fraud or money laundering involving the agenhoki platform.

05Cookies, Tracking & Related Technologies

The agenhoki platform uses cookies and similar tracking technologies to enhance user experience and ensure the platform functions correctly. The following are the types of cookies we use:

Essential Cookies (Cannot Be Disabled)

These cookies are required for the basic functioning of the agenhoki platform and cannot be disabled. They include login session cookies, CSRF security cookies, and language preference cookies. Without these cookies, the platform will not function properly.

Performance & Analytics Cookies

These cookies help agenhoki understand how members interact with the platform, which pages are visited most frequently, and where technical issues occur. This information is used in aggregate and does not personally identify individuals.

Functional Cookies

These cookies save your preferences such as display settings, favourite game selections, and interface language to ensure a more personalised experience every time you use the agenhoki platform.

Managing Cookie Preferences

You can manage or delete cookies at any time through your web browser settings. However, disabling certain cookies may affect the functionality of the agenhoki platform. For more information on managing cookies, refer to your web browser's help documentation.

06Your Rights as a Data Subject

As an agenhoki member, you have certain rights regarding your personal data protected under Malaysia's Personal Data Protection Act 2010. agenhoki respects and facilitates the exercise of these rights:

• Right of Access: You have the right to request a copy of the personal data we hold about you. Such requests will be processed within 21 business days.
• Right to Rectification: If the data we hold is inaccurate or outdated, you may request a correction at any time through your agenhoki account profile settings.
• Right to Erasure: You may request the deletion of your personal data when it is no longer needed for the original purpose of collection, subject to applicable legal retention obligations.
• Right to Object to Processing: You may object to the processing of your data for direct marketing purposes at any time without providing any justification.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the validity of any processing carried out prior to that point.
• Right to Data Portability: You may request your personal data in a machine-readable format for transfer to another platform if required.

To exercise any of the above rights, please contact the agenhoki data protection team by email at [email protected]. We will respond to all requests within the timeframe required by applicable law.

07Data Retention Period

Agenhoki retains member personal data only for as long as necessary to fulfil the purpose of collection or to comply with applicable legal requirements. Our general retention schedule is as follows:

• Active account data: Retained for the duration your account is active, plus 5 years after account closure for audit purposes.
• Transaction history: Retained for a minimum of 7 years in accordance with Malaysian financial law requirements.
• KYC documents: Retained for a minimum of 5 years after the last verification date or account closure.
• Support communication logs: Retained for 2 years after case resolution.
• Analytics cookie data: Retained for a maximum of 13 months from the date of collection.

Once the designated retention period has elapsed, your personal data will be securely deleted or anonymised so that it can no longer be linked to your personal identity.

08Contact Us About Privacy

If you have any questions, concerns, or complaints about how agenhoki handles your personal data, we encourage you to reach out to us directly. The agenhoki data protection team is ready to assist you:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom corner of the agenhoki platform.
• Response Time: We aim to respond to all privacy-related enquiries within 3 business days.

We also encourage you to review Terms and Conditions and Responsible Gaming Policy agenhoki for a more comprehensive understanding of how we manage your account and services.

Agenhoki reserves the right to update this privacy policy from time to time. Any material changes will be communicated to members via their registered email or in-platform notifications. Continued use of the agenhoki platform after such changes constitutes acceptance of the latest version of this privacy policy.